PAZZO COMPANY ACCESSIBILITY POLICY

Accessible Policy for Pazzo Company LTD

ACCESSIBILITY POLICY FOR PAZZO COMPANY LTD

Providing Goods and Services to People with Disabilities

Pazzo is committed to excellence in serving all customers including people with disabilities. We will work to remove barriers to accessibility and address the needs of those with different disabilities. We will meet our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s disability laws. 

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. 

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Pazzo will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. 

The notice will be placed at all entrances of the building.

Training

Pazzo will provide training to employees, volunteers, and others who deal with the public or other third parties on our behalf.

This training will be the AODA Customer Service standard and employees will have 4 weeks to complete from date of hire.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the customer service standard  
• How to interact and communicate with people with various types of disabilities 
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person 
• What to do if a person with a disability is having difficulty accessing Pazzo’s goods and services 

Staff will also be trained when changes are made to our accessible customer service plan. 

Feedback process

Customers who wish to provide feedback on the way Pazzo provides goods and services to people with disabilities can speak to a supervisor or email info@pazzo.ca

All feedback, including complaints, will be directed to the Executive Management.

Customers can expect to hear back in 3 days.

Modifications to this or other policies 

Any policy ofPazzo that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Aug 22 2025

Pazzo reserves the right to amend this policy at any time.